Provo Senior AdvisorHealth Watch Provo, Inc. is a Medicare-certified home health agency based at 1485 East 840 North in Orem, UT 84097. Medicare first certified it in 1996, 30 years ago. Medicare rates its quality of patient care at 3.5 out of 5 stars, below the Utah average of 4. Its strongest result against the Utah average is flu shot status checked; its weakest is met expected function at discharge.
What is Health Watch Provo, Inc.'s Medicare record?
| Agency | Health Watch Provo, Inc. |
|---|---|
| Address | 1485 East 840 North, Orem, UT 84097 |
| Phone | (801) 225-0599 |
| Medicare provider number (CCN) | 467106 |
| Ownership | Proprietary |
| Medicare-certified since | 10/15/1996 |
How does Health Watch Provo, Inc. score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Health Watch Provo, Inc.. It is better than the Utah average on 2 and worse on 3.
| Measure | Health Watch Provo, Inc. | Utah average | U.S. average | vs. Utah |
|---|---|---|---|---|
| Started care on time | 99.4% | 99% | 96.6% | About the same |
| Got better at walking or moving around | 91.6% | 90.6% | 88.6% | About the same |
| Got better at getting in and out of bed | 92.1% | 91.5% | 89.8% | About the same |
| Got better at bathing | 93.5% | 94% | 90.7% | About the same |
| Breathing improved | 89.5% | 91.5% | 91.5% | About the same |
| Got better at taking medicines correctly | 86.7% | 89.6% | 88.3% | About the same |
| Medication issues addressed on time | 98.8% | 93.1% | 94.4% | Better |
| Flu shot status checked | 83.2% | 64.5% | 63.3% | Better |
| Met expected function at discharge | 74.7% | 78.3% | 71.7% | Worse |
| Falls with major injury (lower is better) | 3.2% | 1.4% | 0.9% | Worse |
| New or worsened pressure ulcers (lower is better) | 0.5% | 0.2% | 0.2% | Worse |
Where it stands out: flu shot status checked and medication issues addressed on time.
Where it trails: met expected function at discharge, falls with major injury and new or worsened pressure ulcers.
What do patients say about Health Watch Provo, Inc.?
90% of surveyed patients said they would definitely recommend Health Watch Provo, Inc., based on 48 completed surveys. The Utah average is 78%.
| Survey question | Health Watch Provo, Inc. | Utah average | U.S. average | vs. Utah |
|---|---|---|---|---|
| Team gave care in a professional way | 93% | 90% | 89% | Better |
| Team communicated well | 93% | 86% | 86% | Better |
| Team discussed medicines, pain and home safety | 76% | 80% | 82% | Worse |
| Rated the agency 9 or 10 out of 10 | 87% | 87% | 85% | About the same |
| Would definitely recommend the agency | 90% | 78% | 79% | Better |
Do Health Watch Provo, Inc.'s patients end up back in the hospital?
Medicare rates Health Watch Provo, Inc. better than the national rate on: patients who went home and stayed home after care ended.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Better Than National Rate | 87.5% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 3.8% |
| Preventable hospital stays during care | Same As National Rate | 9.8% |
Which home health services does Health Watch Provo, Inc. provide, and which does it not?
Health Watch Provo, Inc. reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Health Watch Provo, Inc.? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care; see licensed home care agencies in Provo. |
Which Provo-area ZIP codes does Health Watch Provo, Inc. serve?
Health Watch Provo, Inc. tells Medicare it serves 20 ZIP codes in Provo, Orem, Lehi and the rest of Utah County, out of 49 in total.
- 84003
- 84005
- 84042
- 84043
- 84045
- 84057
- 84058
- 84059
- 84062
- 84097
- 84601
- 84602
- 84604
- 84606
- 84651
- 84653
- 84655
- 84660
- 84663
- 84664
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Health Watch Provo, Inc. before starting care?
Ask what 'done' looks like
74.7% of patients reached the level of function Medicare expected by discharge (Utah average 78.3%). Ask what goals they would set for your situation and what happens if progress stalls.
Ask about fall prevention
3.2% of its patients had a fall with a major injury during care, against 1.4% across Utah. Ask for a home safety review at the first visit and what they change after a fall.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Which other home health agencies serve Orem, UT?
These Medicare-certified agencies are also based in or near Orem.
- Utah Home Health — 5 of 5 stars
- First Choice Home Health — 3 of 5 stars
All Medicare-certified home health agencies in Provo, Orem, Lehi and the rest of Utah County
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Health Watch Provo, Inc. Medicare-certified?
Yes. Health Watch Provo, Inc. is certified by Medicare under provider number 467106 and has been since 1996. Original Medicare pays certified agencies directly for covered home health care.
What is Health Watch Provo, Inc.'s Medicare star rating?
3.5 out of 5 for quality of patient care. The Utah average is 4. Its patient survey rating is 4 out of 5.
Does Health Watch Provo, Inc. provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
