Provo Senior AdvisorFirst Choice Home Health is a Medicare-certified home health agency based at 560 West 800 North in Orem, UT 84057. Medicare first certified it in 1993, 33 years ago. Medicare rates its quality of patient care at 3 out of 5 stars, below the Utah average of 4. It trails the Utah average on 9 of the measures Medicare publishes and beats it on none.
What is First Choice Home Health's Medicare record?
| Agency | First Choice Home Health |
|---|---|
| Address | 560 West 800 North, Orem, UT 84057 |
| Phone | (801) 434-4100 |
| Medicare provider number (CCN) | 467071 |
| Ownership | Proprietary |
| Medicare-certified since | 11/03/1993 |
How does First Choice Home Health score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for First Choice Home Health. It is better than the Utah average on 0 and worse on 9.
| Measure | First Choice Home Health | Utah average | U.S. average | vs. Utah |
|---|---|---|---|---|
| Started care on time | 98.3% | 99% | 96.6% | About the same |
| Got better at walking or moving around | 86.1% | 90.6% | 88.6% | Worse |
| Got better at getting in and out of bed | 86.7% | 91.5% | 89.8% | Worse |
| Got better at bathing | 90.7% | 94% | 90.7% | Worse |
| Breathing improved | 86.9% | 91.5% | 91.5% | Worse |
| Got better at taking medicines correctly | 85.4% | 89.6% | 88.3% | Worse |
| Medication issues addressed on time | 80.8% | 93.1% | 94.4% | Worse |
| Flu shot status checked | 49.4% | 64.5% | 63.3% | Worse |
| Met expected function at discharge | 78.3% | 78.3% | 71.7% | About the same |
| Falls with major injury (lower is better) | 2.5% | 1.4% | 0.9% | Worse |
| New or worsened pressure ulcers (lower is better) | 0.6% | 0.2% | 0.2% | Worse |
Where it trails: flu shot status checked, medication issues addressed on time and got better at getting in and out of bed.
What do patients say about First Choice Home Health?
79% of surveyed patients said they would definitely recommend First Choice Home Health, based on 99 completed surveys. The Utah average is 78%.
| Survey question | First Choice Home Health | Utah average | U.S. average | vs. Utah |
|---|---|---|---|---|
| Team gave care in a professional way | 89% | 90% | 89% | About the same |
| Team communicated well | 86% | 86% | 86% | About the same |
| Team discussed medicines, pain and home safety | 76% | 80% | 82% | Worse |
| Rated the agency 9 or 10 out of 10 | 82% | 87% | 85% | Worse |
| Would definitely recommend the agency | 79% | 78% | 79% | About the same |
Do First Choice Home Health's patients end up back in the hospital?
On the hospital-use measures Medicare can calculate for First Choice Home Health, it performs the same as the national rate.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Same As National Rate | 80.1% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 4.3% |
| Preventable hospital stays during care | Same As National Rate | 10.3% |
Which home health services does First Choice Home Health provide, and which does it not?
First Choice Home Health reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by First Choice Home Health? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care; see licensed home care agencies in Provo. |
Which Provo-area ZIP codes does First Choice Home Health serve?
First Choice Home Health tells Medicare it serves 20 ZIP codes in Provo, Orem, Lehi and the rest of Utah County, out of 72 in total.
- 84003
- 84004
- 84005
- 84042
- 84043
- 84045
- 84057
- 84058
- 84059
- 84062
- 84097
- 84601
- 84604
- 84606
- 84651
- 84653
- 84655
- 84660
- 84663
- 84664
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask First Choice Home Health before starting care?
Ask how medication problems reach the doctor
When a medication problem was found, First Choice Home Health followed up with the doctor on time in 80.8% of cases (Utah average 93.1%). Ask who makes that call and how quickly.
Ask about transfer training
86.7% of patients improved at getting in and out of bed (Utah average 91.5%). Ask whether the therapist will train the family member who does the lifting, not only the patient.
Ask about breathing and oxygen management
86.9% of patients had less shortness of breath by the end of care (Utah average 91.5%). If the diagnosis is COPD or heart failure, ask how the nurse monitors breathing between visits.
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Which other home health agencies serve Orem, UT?
These Medicare-certified agencies are also based in or near Orem.
- Utah Home Health — 5 of 5 stars
- Health Watch Provo, Inc. — 3.5 of 5 stars
All Medicare-certified home health agencies in Provo, Orem, Lehi and the rest of Utah County
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is First Choice Home Health Medicare-certified?
Yes. First Choice Home Health is certified by Medicare under provider number 467071 and has been since 1993. Original Medicare pays certified agencies directly for covered home health care.
What is First Choice Home Health's Medicare star rating?
3 out of 5 for quality of patient care. The Utah average is 4. Its patient survey rating is 3 out of 5.
Does First Choice Home Health provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
