Provo Senior AdvisorFirst Choice Hospice is a Medicare-certified hospice based at 560 West 800 North Suite 204 in Orem, UT 84057. It has been certified since 2005. It cares for about 38 patients on an average day, making it a small hospice. It scores 9 out of 10 on Medicare's Hospice Care Index; the Utah average is 9.2. The index flags 1 area where it is worse than the Utah average, starting with patients discharged alive after 180 days or more.
What is First Choice Hospice's Medicare record?
| Hospice | First Choice Hospice |
|---|---|
| Address | 560 West 800 North Suite 204, Orem, UT 84057 |
| Phone | (801) 434-4100 |
| Medicare provider number (CCN) | 461549 |
| Ownership | For-Profit |
| Medicare-certified since | 06/03/2005 |
How does First Choice Hospice score on Medicare's Hospice Care Index?
First Choice Hospice scores 9 out of 10 on the Hospice Care Index, which counts how many of ten visit, discharge and staffing indicators a hospice meets. Against the Utah average it is better on 3 of the indicators below and worse on 1.
| Indicator | First Choice Hospice | Utah average | U.S. average | vs. Utah |
|---|---|---|---|---|
| Gaps in nursing visits longer than 7 days (lower is better) | 16.8% | 35.4% | 52.4% | Better |
| Patients discharged alive within 7 days (lower is better) | 0% | 4.9% | 7.3% | Better |
| Patients discharged alive after 180 days or more (lower is better) | 48.5% | 40.1% | 37.4% | Worse |
| Live discharge followed by a hospital stay and readmission to hospice (lower is better) | 0% | 4.5% | 8.5% | Better |
| Live discharge followed by death in hospital (lower is better) | 0% | 0.3% | 2.1% | About the same |
| Nurse minutes per routine home care day | 14.6 min | 13.3 min | 19.9 min | About the same |
| Share of skilled nursing minutes given on weekends | 6.1% | 6.5% | 9.6% | About the same |
| Patients visited by a nurse in the last 3 days of life | 94% | 93.3% | 89.3% | About the same |
Separately, 93.5% of its patients received all seven recommended care steps at admission (Utah average 95.6%) and 68.7% were visited by a nurse or social worker on at least two of their last three days (Utah average 71.4%).
What do families say about First Choice Hospice?
80% of family caregivers said they would definitely recommend First Choice Hospice; the Utah average is 85%. The survey goes to the family member who was the main caregiver, after the patient has died.
| Survey question | First Choice Hospice | Utah average | U.S. average | vs. Utah |
|---|---|---|---|---|
| Team always communicated well | 78% | 82% | 82% | Worse |
| Team always provided timely help | 72% | 75% | 78% | Worse |
| Team always treated the patient with respect | 93% | 92% | 91% | About the same |
| Right amount of emotional and spiritual support | 89% | 92% | 91% | Worse |
| Patient always got help for pain and symptoms | 79% | 76% | 76% | Better |
| Caregivers rated the hospice 9 or 10 | 79% | 84% | 83% | Worse |
| Would definitely recommend the hospice | 80% | 85% | 85% | Worse |
Where does First Choice Hospice deliver care, and to whom?
47% of first choice hospice's care is delivered at home and its largest patient group by diagnosis is dementia (29%). It has provided levels of care beyond routine home visits, such as continuous care at home or inpatient stays, in the last three years.
| Where care is delivered | Share of patients |
|---|---|
| At home | 47% |
| In assisted living | 45% |
| In a skilled nursing facility | 7% |
| Other locations | 1% |
| Primary diagnosis | Share of patients |
|---|---|
| Dementia | 29% |
| Heart and circulatory disease | 26% |
| Cancer | 25% |
| Other conditions | 13% |
| Respiratory disease | 9% |
Which Provo-area ZIP codes does First Choice Hospice serve?
First Choice Hospice tells Medicare it serves 18 ZIP codes in Provo, Orem, Lehi and the rest of Utah County.
- 84003
- 84004
- 84005
- 84042
- 84043
- 84045
- 84057
- 84058
- 84062
- 84097
- 84601
- 84604
- 84651
- 84653
- 84655
- 84660
- 84663
- 84664
What should you ask First Choice Hospice before choosing it?
Ask how eligibility is reviewed
48.5% of its live discharges came after six months or more of care (Utah average 40.1%). Ask how often the doctor recertifies eligibility and what support is offered if a patient is discharged.
Ask what the family is expected to do
Hospice supports the family caregiver; it does not replace one. Ask how many aide visits a week are typical and what happens overnight.
Ask how fast they can admit
Ask how soon after the call a nurse can come out, including evenings and weekends, and how quickly medications and equipment arrive.
Ask where inpatient care happens
When symptoms cannot be managed at home, hospice provides short inpatient stays. Ask which facility they use and how far it is from the family.
Which other hospices serve Orem, UT?
- Utah Hospice — Hospice Care Index 10 of 10
- Health Watch Hospice of Utah Inc — Hospice Care Index 9 of 10
- Valeo Hospice Orem — Hospice Care Index 9 of 10
All Medicare-certified hospices in Provo, Orem, Lehi and the rest of Utah County
Last verified: November 2026, against the Medicare hospice data release dated 2026-08-07.
Common questions
Is First Choice Hospice Medicare-certified?
Yes. First Choice Hospice is certified by Medicare under provider number 461549 and has been since 2005.
What is First Choice Hospice's Hospice Care Index score?
9 out of 10 in the current Medicare data. The Utah average is 9.2.
How large is First Choice Hospice?
It cares for about 38 patients on an average day.
