Provo Senior AdvisorPrimary Home Health is a Medicare-certified home health agency based at 3300 North Running Creek Way in Lehi, UT 84043. Medicare first certified it in 2006, 20 years ago. Medicare rates its quality of patient care at 3.5 out of 5 stars, below the Utah average of 4. Its strongest result against the Utah average is got better at bathing; its weakest is flu shot status checked.
What is Primary Home Health's Medicare record?
| Agency | Primary Home Health |
|---|---|
| Address | 3300 North Running Creek Way, Lehi, UT 84043 |
| Phone | (801) 980-0033 |
| Medicare provider number (CCN) | 467320 |
| Ownership | Proprietary |
| Medicare-certified since | 03/20/2006 |
How does Primary Home Health score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Primary Home Health. It is better than the Utah average on 2 and worse on 7.
| Measure | Primary Home Health | Utah average | U.S. average | vs. Utah |
|---|---|---|---|---|
| Started care on time | 87.2% | 99% | 96.6% | Worse |
| Got better at walking or moving around | 86.4% | 90.6% | 88.6% | Worse |
| Got better at getting in and out of bed | 85.8% | 91.5% | 89.8% | Worse |
| Got better at bathing | 99% | 94% | 90.7% | Better |
| Breathing improved | 87.5% | 91.5% | 91.5% | Worse |
| Got better at taking medicines correctly | 85.1% | 89.6% | 88.3% | Worse |
| Medication issues addressed on time | 90.5% | 93.1% | 94.4% | About the same |
| Flu shot status checked | 30.2% | 64.5% | 63.3% | Worse |
| Met expected function at discharge | 56.9% | 78.3% | 71.7% | Worse |
| Falls with major injury (lower is better) | 0.7% | 1.4% | 0.9% | Better |
| New or worsened pressure ulcers (lower is better) | 0% | 0.2% | 0.2% | About the same |
Where it stands out: got better at bathing and falls with major injury.
Where it trails: flu shot status checked, met expected function at discharge and started care on time.
What do patients say about Primary Home Health?
Medicare has not published patient survey results for Primary Home Health. The survey is only reported once an agency has enough completed responses, so smaller and newer agencies often have none. That is a gap in the record, not a mark against it.
Do Primary Home Health's patients end up back in the hospital?
On the hospital-use measures Medicare can calculate for Primary Home Health, it performs the same as the national rate.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Same As National Rate | 73.3% |
| Preventable hospital stays during care | Same As National Rate | 9.2% |
Which home health services does Primary Home Health provide, and which does it not?
Primary Home Health reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Primary Home Health? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care; see licensed home care agencies in Provo. |
Which Provo-area ZIP codes does Primary Home Health serve?
Primary Home Health tells Medicare it serves 19 ZIP codes in Provo, Orem, Lehi and the rest of Utah County, out of 55 in total.
- 84003
- 84004
- 84005
- 84042
- 84043
- 84045
- 84057
- 84058
- 84059
- 84062
- 84097
- 84601
- 84604
- 84606
- 84651
- 84655
- 84660
- 84663
- 84664
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Primary Home Health before starting care?
Ask what 'done' looks like
56.9% of patients reached the level of function Medicare expected by discharge (Utah average 78.3%). Ask what goals they would set for your situation and what happens if progress stalls.
Ask how fast the first visit happens
Medicare's data shows Primary Home Health started care on time for 87.2% of patients, against a Utah average of 99%. Ask how many days it takes from the doctor's order to the first nurse visit, and what happens if the order arrives on a Friday.
Ask about transfer training
85.8% of patients improved at getting in and out of bed (Utah average 91.5%). Ask whether the therapist will train the family member who does the lifting, not only the patient.
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Which other home health agencies serve Lehi, UT?
These Medicare-certified agencies are also based in or near Lehi.
- Elite Home Health LLC — 4 of 5 stars
- A-Plus Healthcare at Home - Home Health — 3 of 5 stars
All Medicare-certified home health agencies in Provo, Orem, Lehi and the rest of Utah County
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Primary Home Health Medicare-certified?
Yes. Primary Home Health is certified by Medicare under provider number 467320 and has been since 2006. Original Medicare pays certified agencies directly for covered home health care.
What is Primary Home Health's Medicare star rating?
3.5 out of 5 for quality of patient care. The Utah average is 4.
Does Primary Home Health provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
