Provo Senior AdvisorIcare Hospice is a Medicare-certified hospice based at 672 West 400 South Suite 202 in Springville, UT 84663. It has been certified since 2011. It cares for about 49 patients on an average day, making it a small hospice. It scores 6 out of 10 on Medicare's Hospice Care Index; the Utah average is 9.2. The index flags 4 areas where it is worse than the Utah average, starting with gaps in nursing visits longer than 7 days.
What is Icare Hospice's Medicare record?
| Hospice | Icare Hospice |
|---|---|
| Address | 672 West 400 South Suite 202, Springville, UT 84663 |
| Phone | (801) 228-0411 |
| Medicare provider number (CCN) | 461588 |
| Ownership | For-Profit |
| Medicare-certified since | 09/21/2011 |
How does Icare Hospice score on Medicare's Hospice Care Index?
Icare Hospice scores 6 out of 10 on the Hospice Care Index, which counts how many of ten visit, discharge and staffing indicators a hospice meets. Against the Utah average it is better on 2 of the indicators below and worse on 4.
| Indicator | Icare Hospice | Utah average | U.S. average | vs. Utah |
|---|---|---|---|---|
| Gaps in nursing visits longer than 7 days (lower is better) | 100% | 35.4% | 52.4% | Worse |
| Patients discharged alive within 7 days (lower is better) | 7.4% | 4.9% | 7.3% | About the same |
| Patients discharged alive after 180 days or more (lower is better) | 37% | 40.1% | 37.4% | Better |
| Live discharge followed by a hospital stay and readmission to hospice (lower is better) | 0% | 4.5% | 8.5% | Better |
| Live discharge followed by death in hospital (lower is better) | 0% | 0.3% | 2.1% | About the same |
| Nurse minutes per routine home care day | 0 min | 13.3 min | 19.9 min | Worse |
| Share of skilled nursing minutes given on weekends | 0% | 6.5% | 9.6% | Worse |
| Patients visited by a nurse in the last 3 days of life | 0.5% | 93.3% | 89.3% | Worse |
Separately, 58.9% of its patients received all seven recommended care steps at admission (Utah average 95.6%) and 0% were visited by a nurse or social worker on at least two of their last three days (Utah average 71.4%).
What do families say about Icare Hospice?
82% of family caregivers said they would definitely recommend Icare Hospice; the Utah average is 85%. The survey goes to the family member who was the main caregiver, after the patient has died.
| Survey question | Icare Hospice | Utah average | U.S. average | vs. Utah |
|---|---|---|---|---|
| Team always communicated well | 81% | 82% | 82% | About the same |
| Team always provided timely help | 66% | 75% | 78% | Worse |
| Team always treated the patient with respect | 94% | 92% | 91% | About the same |
| Right amount of emotional and spiritual support | 91% | 92% | 91% | About the same |
| Patient always got help for pain and symptoms | 82% | 76% | 76% | Better |
| Caregivers rated the hospice 9 or 10 | 76% | 84% | 83% | Worse |
| Would definitely recommend the hospice | 82% | 85% | 85% | Worse |
Where does Icare Hospice deliver care, and to whom?
63% of icare hospice's care is delivered in assisted living and its largest patient group by diagnosis is heart and circulatory disease (32%). It has provided levels of care beyond routine home visits, such as continuous care at home or inpatient stays, in the last three years.
| Where care is delivered | Share of patients |
|---|---|
| In assisted living | 63% |
| At home | 37% |
| Primary diagnosis | Share of patients |
|---|---|
| Heart and circulatory disease | 32% |
| Other conditions | 21% |
| Dementia | 20% |
| Cancer | 16% |
| Respiratory disease | 8% |
| Stroke | 7% |
Which Provo-area ZIP codes does Icare Hospice serve?
Icare Hospice tells Medicare it serves 19 ZIP codes in Provo, Orem, Lehi and the rest of Utah County.
- 84003
- 84005
- 84042
- 84043
- 84045
- 84057
- 84058
- 84062
- 84097
- 84601
- 84604
- 84606
- 84633
- 84651
- 84653
- 84655
- 84660
- 84663
- 84664
What should you ask Icare Hospice before choosing it?
Ask how often the nurse visits
100% of Icare Hospice's patients went more than seven days without a nursing visit at some point, against 35.4% across Utah. Ask for the planned visit schedule in writing and who decides when it changes.
Ask how long nursing visits last
Its nurses average 0 minutes per routine care day, against 13.3 minutes across Utah. Ask how long a typical visit lasts and whether the same nurse comes each time.
Ask about weekend coverage
0% of its nursing time is delivered on weekends (Utah average 6.5%). Ask who is on call Saturday and Sunday and whether routine visits happen then.
Ask what the family is expected to do
Hospice supports the family caregiver; it does not replace one. Ask how many aide visits a week are typical and what happens overnight.
Which other hospices serve Springville, UT?
- Canyon Hospice of Utah County — Hospice Care Index 8 of 10
- Maple Creek Hospice — Hospice Care Index 8 of 10
All Medicare-certified hospices in Provo, Orem, Lehi and the rest of Utah County
Last verified: November 2026, against the Medicare hospice data release dated 2026-08-07.
Common questions
Is Icare Hospice Medicare-certified?
Yes. Icare Hospice is certified by Medicare under provider number 461588 and has been since 2011.
What is Icare Hospice's Hospice Care Index score?
6 out of 10 in the current Medicare data. The Utah average is 9.2.
How large is Icare Hospice?
It cares for about 49 patients on an average day.
