Provo Senior AdvisorIcare Home Health is a Medicare-certified home health agency based at 672 West 400 South, Suite 202 in Springville, UT 84663. Medicare first certified it in 2011, 15 years ago. Medicare rates its quality of patient care at 2.5 out of 5 stars, below the Utah average of 4. Its strongest result against the Utah average is flu shot status checked; its weakest is got better at taking medicines correctly.
What is Icare Home Health's Medicare record?
| Agency | Icare Home Health |
|---|---|
| Address | 672 West 400 South, Suite 202, Springville, UT 84663 |
| Phone | (801) 228-0411 |
| Medicare provider number (CCN) | 467323 |
| Ownership | Proprietary |
| Medicare-certified since | 09/21/2011 |
How does Icare Home Health score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Icare Home Health. It is better than the Utah average on 1 and worse on 7.
| Measure | Icare Home Health | Utah average | U.S. average | vs. Utah |
|---|---|---|---|---|
| Started care on time | 99.5% | 99% | 96.6% | About the same |
| Got better at walking or moving around | 73% | 90.6% | 88.6% | Worse |
| Got better at getting in and out of bed | 92.1% | 91.5% | 89.8% | About the same |
| Got better at bathing | 80.5% | 94% | 90.7% | Worse |
| Breathing improved | 76.5% | 91.5% | 91.5% | Worse |
| Got better at taking medicines correctly | 49.2% | 89.6% | 88.3% | Worse |
| Medication issues addressed on time | 95.6% | 93.1% | 94.4% | About the same |
| Flu shot status checked | 90.5% | 64.5% | 63.3% | Better |
| Met expected function at discharge | 62% | 78.3% | 71.7% | Worse |
| Falls with major injury (lower is better) | 3.1% | 1.4% | 0.9% | Worse |
| New or worsened pressure ulcers (lower is better) | 2.4% | 0.2% | 0.2% | Worse |
Where it stands out: flu shot status checked.
Where it trails: got better at taking medicines correctly, got better at walking or moving around and met expected function at discharge.
What do patients say about Icare Home Health?
80% of surveyed patients said they would definitely recommend Icare Home Health, based on 64 completed surveys. The Utah average is 78%.
| Survey question | Icare Home Health | Utah average | U.S. average | vs. Utah |
|---|---|---|---|---|
| Team gave care in a professional way | 89% | 90% | 89% | About the same |
| Team communicated well | 74% | 86% | 86% | Worse |
| Team discussed medicines, pain and home safety | 68% | 80% | 82% | Worse |
| Rated the agency 9 or 10 out of 10 | 91% | 87% | 85% | Better |
| Would definitely recommend the agency | 80% | 78% | 79% | About the same |
Do Icare Home Health's patients end up back in the hospital?
On the hospital-use measures Medicare can calculate for Icare Home Health, it performs the same as the national rate.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Same As National Rate | 78.5% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 4% |
| Preventable hospital stays during care | Same As National Rate | 9.9% |
Which home health services does Icare Home Health provide, and which does it not?
Icare Home Health reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Icare Home Health? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care; see licensed home care agencies in Provo. |
Which Provo-area ZIP codes does Icare Home Health serve?
Icare Home Health tells Medicare it serves 19 ZIP codes in Provo, Orem, Lehi and the rest of Utah County, out of 56 in total.
- 84003
- 84004
- 84042
- 84043
- 84057
- 84058
- 84059
- 84062
- 84097
- 84601
- 84604
- 84606
- 84626
- 84651
- 84653
- 84655
- 84660
- 84663
- 84664
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Icare Home Health before starting care?
Ask who sorts out the medication list
49.2% of patients got better at taking their medicines correctly (Utah average 89.6%). Ask whether a nurse reconciles every prescription at the first visit and who sets up the pill organizer.
Ask how often the therapist actually comes
73% of its patients got better at walking or moving around, against 90.6% across Utah. Ask how many physical therapy visits a week the plan includes and whether the same therapist comes each time.
Ask what 'done' looks like
62% of patients reached the level of function Medicare expected by discharge (Utah average 78.3%). Ask what goals they would set for your situation and what happens if progress stalls.
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
All Medicare-certified home health agencies in Provo, Orem, Lehi and the rest of Utah County
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Icare Home Health Medicare-certified?
Yes. Icare Home Health is certified by Medicare under provider number 467323 and has been since 2011. Original Medicare pays certified agencies directly for covered home health care.
What is Icare Home Health's Medicare star rating?
2.5 out of 5 for quality of patient care. The Utah average is 4. Its patient survey rating is 3 out of 5.
Does Icare Home Health provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
