Provo Senior AdvisorRocky Mountain Care - Spring Hollow Assisted Living and Memory Care holds a Utah Type II assisted living license (DLBC ID F23-106530) for 32 residents at 92 South 800 East, Orem; 16 of those beds sit inside a locked memory care unit. On the state record: Regulated, expires Mar 31, 2027.
What does Utah's license record say about Rocky Mountain Care - Spring Hollow Assisted Living and Memory Care?
DLBC records Rocky Mountain Care - Spring Hollow Assisted Living and Memory Care as a Type II license in the large size class, approved for 32 residents including 16 secure beds, and regulated since Jul 22, 2004.
| Field | DLBC / state record |
|---|---|
| DLBC license category | Assisted Living Facility – Type II |
| R432-270 size class | Large (17+) |
| Beds on the license | 32 |
| Locked (secure) beds | 16 |
| Regulated since | Jul 22, 2004 (22 yrs) |
| License runs through | Mar 31, 2027 |
| DLBC visits in public window | 9 |
| Citations in public window | 13 |
| Phone on DLBC file | (385) 497-5100 |
Type II is Utah’s higher-acuity assisted living license: a resident may need one staff member’s limited help to evacuate, a registered nurse handles assessments and health monitoring, and a certified nurse aide must be on shift every hour of the day. See Type I and Type II side by side.
Does Rocky Mountain Care - Spring Hollow Assisted Living and Memory Care in Orem have inspection findings?
Across 9 DLBC inspections in the public 36-month window, inspectors wrote 13 findings at Rocky Mountain Care - Spring Hollow Assisted Living and Memory Care: 0 at the high or extreme level and 4 repeats.
| Inspection date | DLBC inspection type | Findings |
|---|---|---|
| May 4, 2026 | Unannounced, Annual Inspection | 0 |
| Apr 28, 2025 | Follow-Up Inspection | 0 |
| Mar 20, 2025 | Complaint, Investigation Inspection | 11 |
| Dec 19, 2024 | Follow-Up, Additional Follow-Up Inspection | 0 |
| Dec 2, 2024 | Follow-Up, Additional Follow-Up Inspection | 1 |
| Nov 27, 2024 | Follow-Up Inspection | 0 |
| Oct 8, 2024 | Follow-Up Inspection | 1 |
| Aug 7, 2024 | Unannounced, Annual Inspection | 0 |
- Mar 20, 2025 · R380-80-4(1) — Provider shall protect each client. DLBC noncompliance level: moderate; correction verified. DLBC finding: “The licensee was out of compliance with R380-80-4(1) by not protecting each client from mistreatment.”
- Mar 20, 2025 · R380-80-4(1) — Provider shall protect each client. DLBC noncompliance level: moderate; correction verified. DLBC finding: “The licensee was out of compliance with R380-80-4(1) by not protecting each client from neglect.”
- Mar 20, 2025 · R380-80-4(1) — Provider shall protect each client. DLBC noncompliance level: moderate; correction verified. DLBC finding: “The licensee was out of compliance with R380-80-4(1) by not protecting each client from neglect.”
- Mar 20, 2025 · R432-270-8(1)(a)-(p) — Administrator Duties (repeat citation). DLBC noncompliance level: moderate; correction verified. DLBC finding: “The licensee was out of compliance with R432-270-8(1)(k) by not reporting any suspected abuse in accordance with Section 62A-3-305, and documenting appropriate action if the alleged violation was verified.”
- Mar 20, 2025 · R432-270-8(1)(a)-(p) — Administrator Duties (repeat citation). DLBC noncompliance level: moderate; correction verified. DLBC finding: “The licensee was out of compliance with R432-270-8(1)(k) by not reporting any suspected neglect in accordance with Section 62A-3-305, and documenting appropriate action if the alleged violation was verified.”
- Mar 20, 2025 · R432-270-8(1)(a)-(p) — Administrator Duties (repeat citation). DLBC noncompliance level: moderate; correction verified. DLBC finding: “The licensee was out of compliance with R432-270-8(1)(k) by not reporting any suspected neglect in accordance with Section 62A-3-305, and documenting appropriate action if the alleged violation was verified.”
- Mar 20, 2025 · R432-270-8(1)(a)-(p) — Administrator Duties (repeat citation). DLBC noncompliance level: moderate; correction verified. DLBC finding: “The licensee was out of compliance with R432-270-8(1)(g) by not ensuring that the Administrator reviewed at least quarterly every injury, accident, and incident to a resident or employee and they did not document appropriate corrective action.”
- Mar 20, 2025 · R380-600-7(16)(a)-(d) — Critical incidents reporting requirements. DLBC noncompliance level: moderate; correction verified. DLBC finding: “The licensee was out of compliance with R380-600-7(16)(a) by not ensuring that the licensee submitted a report of critical incident to the office in a format required by the office within one business day of the critical incident occurrence.”
- Mar 20, 2025 · R380-600-7(16)(a)-(d) — Critical incidents reporting requirements. DLBC noncompliance level: moderate; correction verified. DLBC finding: “The licensee was out of compliance with R380-600-7(16)(a) by not ensuring that the licensee submitted a report of critical incident to the office in format required by the office within one business day of the critical incident occurrence.”
- Mar 20, 2025 · R380-600-7(16)(a)-(d) — Critical incidents reporting requirements. DLBC noncompliance level: moderate; correction verified. DLBC finding: “The licensee was out of compliance with R380-600-7(16)(a) by not ensuring that the licensee submitted a report of critical incident to the office in format required by the office within one business day of the critical incident occurrence.”
3 older findings are listed in DLBC’s public record.
The typical Utah County assisted living license carries 1 finding in the same window, so Rocky Mountain Care - Spring Hollow Assisted Living and Memory Care sits above the county midpoint. 1 visit was triggered by a complaint or investigation.
Is there a locked memory care unit at Rocky Mountain Care - Spring Hollow Assisted Living and Memory Care?
Yes. Rocky Mountain Care - Spring Hollow Assisted Living and Memory Care has 16 secure beds in DLBC’s November 2026 report of its 32 licensed beds, so a locked wing sits alongside regular assisted living.
Under R432-270-16 a secure unit is only allowed inside a Type II license, and each resident moving in signs a separate secure-unit agreement covering wander risk and the conditions for discharge. Read those two documents before the deposit.
What should we compare Rocky Mountain Care - Spring Hollow Assisted Living and Memory Care with nearby?
Legacy Village of Provo in Provo is the next closest licensed assisted living, roughly 1.1 miles off as the crow flies; it is Type II with 150 beds and 0 DLBC findings in the public window.
| Facility | Miles away | License type | Licensed capacity | Secure beds | DLBC findings (36 mo) |
|---|---|---|---|---|---|
| Legacy Village of Provo 4146 North University Avenue, 84604 | 1.1 | Type II | 150 | 42 | 0 |
| Summit Assisted Living of Orem LLC 436 East 700 North, 84097 | 1.1 | Type I | 16 | Not listed | 0 |
| Courtyard at Jamestown Assisted Living 3352 North 100 East, 84604 | 1.6 | Type II | 222 | 28 | 1 |
| Cove Point Retirement 1988 North Cove Point Lane, 84604 | 2.4 | Type I | 50 | Not listed | 12 |
| Summerfield Retirement Living, Inc. 911 North 800 West, 84057 | 2.4 | Type II | 50 | 0 | 0 |
For scale: Rocky Mountain Care - Spring Hollow Assisted Living and Memory Care has 32 licensed beds, while the middle Utah County license has 36 across all 44 assisted living licenses in the county.
Which emergency room serves Rocky Mountain Care - Spring Hollow Assisted Living and Memory Care?
Intermountain Health Orem Community Hospital in Orem is the nearest licensed acute care hospital to Rocky Mountain Care - Spring Hollow Assisted Living and Memory Care, about 1.7 miles in a straight line; Timpanogos Regional Hospital is next at about 2.3 miles.
Distances are measured point to point from the state’s mapped facility locations; real driving time on I-15 or State Street will run longer.
What should a family ask Rocky Mountain Care - Spring Hollow Assisted Living and Memory Care on a tour?
Ask what the facility changed after the Mar 20, 2025 citation under R380-80-4(1) (provider shall protect each client), and who checks that the fix has held.
- 4 findings repeated an earlier citation; ask why the first correction did not stick.
- Ask for the name of the registered nurse who signs assessments and how often that nurse is in the building.
- Ask how the secure unit is staffed overnight; the rule sets a floor of one direct-care worker inside at all times.
- Ask whether New Choices Waiver residents are accepted and what monthly room and board they pay out of pocket.
