Provo Senior AdvisorHighland Glen holds a Utah Type II assisted living license (DLBC ID F23-107018) for 75 residents at 10322 North 4800 West, Highland; 35 of those beds sit inside a locked memory care unit. On the state record: Regulated, expires Dec 31, 2026.
What does Utah's license record say about Highland Glen?
DLBC records Highland Glen as a Type II license in the large size class, approved for 75 residents including 35 secure beds, and regulated since Feb 28, 2011.
| Field | DLBC / state record |
|---|---|
| DLBC license category | Assisted Living Facility – Type II |
| R432-270 size class | Large (17+) |
| Beds on the license | 75 |
| Locked (secure) beds | 35 |
| Regulated since | Feb 28, 2011 (15 yrs) |
| License runs through | Dec 31, 2026 |
| DLBC visits in public window | 6 |
| Citations in public window | 2 |
| Phone on DLBC file | (801) 610-3500 |
Type II is Utah’s higher-acuity assisted living license: a resident may need one staff member’s limited help to evacuate, a registered nurse handles assessments and health monitoring, and a certified nurse aide must be on shift every hour of the day. See Type I and Type II side by side.
How did Highland Glen do on Utah licensing inspections?
Across 6 DLBC inspections in the public 36-month window, inspectors wrote 2 findings at Highland Glen: 0 at the high or extreme level and 0 repeats.
| Inspection date | DLBC inspection type | Findings |
|---|---|---|
| Mar 30, 2026 | Unannounced, Annual Inspection | 0 |
| Jun 4, 2025 | Follow-Up Inspection | 0 |
| Mar 24, 2025 | Complaint, Investigation Inspection, Focus Inspection | 2 |
| Aug 13, 2024 | Follow-Up, Additional Follow-Up Inspection | 0 |
| Jul 2, 2024 | Follow-Up Inspection | 0 |
| May 21, 2024 | Unannounced, Annual Inspection | 0 |
- Mar 24, 2025 · R380-600-7(16)(a)-(d) — Critical incidents reporting requirements. DLBC noncompliance level: moderate; manager approval, no follow up needed. DLBC finding: “The Licensee was out of compliance with R380-600-7(16)(a) by not ensuring that when a critical incident occurred under the direct responsibility and supervision of the facility, the licensee submitted a report of the critical incident to the office in format required by the office within one business day…”
- Mar 24, 2025 · R432-270-10(5)(a)-(x) — Residents Rights. DLBC noncompliance level: moderate; correction verified. DLBC finding: “The Licensee was out of compliance with R432-270-10(5)(c) by not ensuring resident rights included the right to be free of chemical restraints.”
The typical Utah County assisted living license carries 1 finding in the same window, so Highland Glen sits above the county midpoint. 1 visit was triggered by a complaint or investigation.
Is there a locked memory care unit at Highland Glen?
Yes. Highland Glen has 35 secure beds in DLBC’s November 2026 report of its 75 licensed beds, so a locked wing sits alongside regular assisted living.
Under R432-270-16 a secure unit is only allowed inside a Type II license, and each resident moving in signs a separate secure-unit agreement covering wander risk and the conditions for discharge. Read those two documents before the deposit.
Which licensed communities are closest to Highland Glen in Highland?
The Charleston at Cedar Hills in Cedar Hills is the next closest licensed assisted living, roughly 0.5 miles off as the crow flies; it is Type II with 78 beds and 0 DLBC findings in the public window.
| Facility | Miles away | License type | Licensed capacity | Secure beds | DLBC findings (36 mo) |
|---|---|---|---|---|---|
| The Charleston at Cedar Hills 10020 North 4600 West, 84062 | 0.5 | Type II | 78 | 0 | 0 |
| River Meadows Senior Living 137 East Red Pine Drive, 84004 | 2.1 | Type II | 25 | 0 | 0 |
| Brightwork Villa Park Place 565 East 300 South, 84062 | 2.6 | Type I | 10 | 0 | 1 |
| Brightwork Villa American Fork 272 West 500 North, 84003 | 2.8 | Type I | 11 | 0 | 1 |
| Welcome Home Assisted Living American Fork 1889 West 930 North, 84062 | 3.2 | Type II | 50 | 0 | 1 |
For scale: Highland Glen has 75 licensed beds, while the middle Utah County license has 36 across all 44 assisted living licenses in the county.
What hospital is closest to Highland Glen?
Intermountain Health American Fork Hospital in American Fork is the nearest licensed acute care hospital to Highland Glen, about 2.7 miles in a straight line; Holy Cross Hospital - Mountain Point is next at about 5.6 miles.
Distances are measured point to point from the state’s mapped facility locations; real driving time on I-15 or State Street will run longer.
What should a family ask Highland Glen on a tour?
Ask what the facility changed after the Mar 24, 2025 citation under R380-600-7(16)(a)-(d) (critical incidents reporting requirements), and who checks that the fix has held.
- Ask for the name of the registered nurse who signs assessments and how often that nurse is in the building.
- Ask how the secure unit is staffed overnight; the rule sets a floor of one direct-care worker inside at all times.
- Ask whether New Choices Waiver residents are accepted and what monthly room and board they pay out of pocket.
